This series of workshops is aimed at people who would like to learn to deal
more effectively with co-workers, bosses and customers. Some workshops are
aimed at supervisory and management employees who want to know the basics
of supervision. Others are of interest to all administrative support staff.
Workshops include:
- Congratulations! You’re A Boss—Now What?
- Managing People Through Change
- Communicating With Influence and Understanding
- Critical Thinking and Problem Solving: Indispensable Skills For The Workplace
- Solving Conflicts, Big and Small
- Motivating and Managing the Team: What Works? What Doesn’t?
- Giving Effective Performance Reviews
- Terminating Employees—Legally and Ethically
Testimonials"Betty Black truly has a heart and appreciation for the administrative professional. She creates a safe, supportive environment in her workshops where an individual feels valued and can speak openly about workplace issues and work through to resolution. An effective, articulate facilitator/educator, Betty provides practical tools, resources and guidelines so that one leaves her seminars empowered, motivated and prepared to make an immediate impact in the workplace."
– Gayle Cordell, Administrative Assistant,
JiffyLube, Dallas, Texas.
"Betty Black is a bundle of energy. You leave her workshop energized with new tools and ideas you can hardly wait to try. She’s funny, creative and resourceful and understands the power and responsibilities of the administrative staff. Her workshop is a must for new administrative personnel or seasoned personnel needing some fresh ideas."
– Judy Smith, Administrative Assistant and Business Analyst, EDS, Plano, Texas
