Scenario – Jasmine Rekya: What Would You Do?
Jasmine Rekya is an Accounts Receivable supervisor in a large Accounting Department for a major healthcare provider. She has been in her current role for 2 years and has had good performance reviews during that time. She is generally a pleasant person, and for the most part, she seems happy with her job.
There may be trouble brewing, though, since the company just went through a major acquisition and Jasmine’s new manager, Franklin Jones, came from the other company and seems determined to take control of the A/R and A/P functions quickly.
Jasmine has had two meetings with Franklin that didn’t go very well. In Jasmine’s mind, Franklin doesn’t listen very well and he seems distracted. Jasmine thinks he doesn’t like her, and to compensate, she comes to each meeting even better prepared with historical data, trend analyses and lots of detail to prove she understands her job and is good at it.
Franklin has called a meeting for tomorrow to go over A/R for the southeast region.
You are Jasmine Rekya. What do you do in the meeting?
Workshop Description
How many times have you been in a work situation where you just know you aren’t getting your message across to someone? Perhaps you chalked it up to being "on a different wavelength" or stubbornness on the part of the other person. Either way, you were probably frustrated and, no doubt, so was the other person. We know that communication styles vary widely in business environments, and, if you understand your preferred communication style (and the styles of others) you will be a much more effective communicator.
WHAT YOU WILL LEARN
This 2-hour Lunch ‘n Learn Workshop will teach you:
- how to identify preferred communication styles (yours and others)
- how to adapt your communication style so that you will be heard and understood
- how to use communication channels such as face-to-face meetings, telephone calls, email and voicemail most effectively.
